Filing a complaint with your Financial Institution

The FSC’s process for handling complaints first requires individuals to submit their concerns in writing to their Financial Institution to seek a resolution.

To make the process easier follow these five (5) steps to make a complaint:

Step 1: Write your financial institution, clearly setting out the facts, providing full details of your complaint or concern and also include any supporting documentation.  

Step 2: Clearly indicate the result you are seeking and provide a reasonable time frame (14 days) within which you expect to receive a response.  

Step 3: Check to ensure that you have included your full name, mailing address and contact information (telephone no. & email).

Step 4: Ensure you have correctly addressed your letter to the correct personnel at your financial institution.

Step 5: Always remember to retain a copy of the correspondence for your records.