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Circular CUN-C00/17 - Complaints Handling

The attached guide provides an outline of our expectations as regulator with respect to the manner in which complaints should be handled by regulated financial institutions. Please note this represents the minimum requirements and does not prevent financial institutions from instituting enhanced policies and procedures.

The industry circular is issued as a supplement to the following guidelines:

Credit Unions – Guideline No.4, sections 1.5, 1.6 and 2